The meals at Bancroft Gardens are all professionally prepared using fresh daily produce. Residents' likes and dislikes are always catered for and there is a choice of menu. Special diets are accommodated and if a resident is feeling poorly, or their appetite if failing, supplementary foods are always available.
Whilst we encourage residents to have their meals in the Dining Room, it is perfectly possible for the residents to have meals in the privacy of their own rooms if preferred.
Although we try to be as flexible as possible, the main meal times are as follows-
Breakfast- breakfast can be taken at any time during the morning.
Morning Coffee/Tea - is served at 11.00am
Lunch - is served at 1.00pm
Afternoon Tea - tea and biscuits or cake is served at 4.00pm
Evening Tea - is served at 6.00pm
Hot Drinks - hot drinks and biscuits are provided before bedtime and are also available throughout the day.
Residents' visitors are welcome at any time, and whilst there are no formalities, we recommend that a telephone call be made prior to arrival for infrequent visitors. We encourage our visitors to feel they are a part of our extended family. Bone fide regular visitors are given the entrance door code so that they can come and go as they wish.
Your needs whilst at Bancroft Gardens will be met by an experienced team who maintain the highest standards of care at all times, ensuring a happy and relaxed atmosphere. They are all experienced in the care of the elderly and residents will find that nothing is too much trouble for them. The well-being and comfort of the residents is important to us and for this reason all our staff undertake extensive training which has led to the home achieving the prestigious 'Investor in People' award.
Each resident is allocated a 'Key Worker' who is responsible for preparing the resident's Care Plan. It is always possible for relatives to speak to a senior member of staff.
A chiropodist, hairdresser and an aromatherapist regularly visit Bancroft Gardens. However, these are extra facilities and will be charged as such. A local optician visits to carry out eye and hearing tests for residents who are unable to visit an optician of their own choice.
On the first Sunday in the month members of the Baptist Church come into the home and hold a short service, and Clergy and members of the Anglican, Roman Catholic and Methodist Churches come in to give Communion and visit residents regularly. Arrangements can also be made for residents of other faiths.